How can we help?

Download the US Logist app from the App Store and tap "Register." You'll need to select your preferred language (English, Russian, or Spanish), then fill in your name, phone number, upload a photo, and enter your truck details (type, dimensions, and payload capacity). After registration, you'll receive login credentials that you can copy and save. Your account may have limited functionality until approved by an administrator.

When your work status is set to "Available" or when you have an active trip, the app sends your GPS coordinates to our servers every 5 minutes. This allows dispatch to track your location and coordinate trips effectively. You can stop location sharing by turning off your work status — but note that you cannot turn off status while you have an active load. Location data is transmitted securely via HTTPS.

Go to the "Bids" tab and browse available loads. You can filter by ZIP code, search radius, and pickup date. Tap on a load to see details including route map, distance, broker notes, and cargo information. Enter your rate per mile or total amount — the other field auto-calculates. Add any comments for your dispatcher and tap "Submit Bid." After submitting, you'll be on a 15-minute hold, meaning you shouldn't accept loads from other dispatch companies during this period.

At the loading point, you need to upload a photo of the loaded cargo and a photo of the Bill of Lading (BOL). The app won't let you change status to "Loaded" until these photos are uploaded. At the delivery point, you need to upload the Proof of Delivery (POD) and a photo of the unloaded cargo. The app blocks the "Unloaded" status until both photos are provided. You can take photos directly from the camera or select from your photo library.

Quick Pay lets you get paid faster for a 3% fee. Go to the Accounting section, view your available balance, and tap "Quick Pay." Enter the amount, review the fee, and confirm. The request goes to our accounting department, which will set a payout date. The requested amount moves from your "Available" to "Blocked" balance and appears in your transaction history as "Pending" until completed. Standard payment without fees takes up to 5 business days.

When a dispatcher offers you a load, you'll receive a push notification and a modal card will appear on your screen — regardless of what you're currently doing in the app. The card shows load details (origin, destination, miles, pallets, weight) and the price already set by the dispatcher. You can add a text comment and then tap "Accept" or "Decline." Offered loads also appear in your Bids list with a special "Offer" marker.

The app has three dedicated chat channels — one for Dispatch, one for Tracking, and one for Accounting. Go to the "Chat" tab to see all channels. Each chat supports real-time messaging (powered by WebSocket), and each has a direct call button so you can phone the department if needed. There's also a Notifications section for system messages (view-only — you can't reply or call from there).

You can request account deletion from the Settings screen within the app, or by visiting our account deletion page. Once confirmed, your account and all associated personal data will be permanently deleted within 30 days. Some records may be retained as required by law. Please note that account deletion cannot be undone.

US Logist supports three languages: English, Russian, and Spanish. You can select your preferred language during registration and change it anytime from the Settings screen. The entire app interface, including all labels, buttons, and messages, will switch to your chosen language.